Follow. Clearly, she was not, and exactly the doors I did not want, arrived. I told him to stop, go back and have her figure this out AGAIN. Corporate Advocacy Program: How to repair your business reputation. They had to make 3 trips to our home, of which the first appointment, they missed altogether. The case status is Disposed - Other . Closet by Design - custom design and installation of pantry. Was deceived. I thought this would be a one time screw up. Copyright 1997-2023 Ripoff Report. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I read the comments and took them into consideration but made my own judgment. Case Summary. Depending on the airport, advertised fares may be out of reach. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. I had so many issues with the people in this company that the process was exhausting for me. Closets By Design offers a no-obligation estimate, in your home. Back and forth, the reader can picture what happened, she hung up on me. Or just the spots where he bled? Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. I am checking into california consumer laws about that. Closets by design installed a system in my walk in closet years ago. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. Kept Deposit and NEVER installed product, and won't return calls. So I told her: "So you're a liar, right?" Closets By Design This company did not deliver what was contracted Midvale UT, Closets By Design Phoenix Failed to provide custom closet and won't return monies owed Phoenix Arizona, Closets By Design 1017 Grand Blvd,Deer Park Ny 11729 Customer service poor still waiting for them to come back, they won't let me know when they can put me on a schedule. Earn a 10% Costco Shop Card on qualifying Closet Factory home organization purchases. I also had them give me a quote in December and decided I didnt want to do them until the spring. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. But that didn't happen. settlement administrator or your attorney for any updates regarding Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. I built a house from the ground up and never had more hassle than I did with this company. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. They are the biggest scam! We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. I am not going to recommend not doing business with this company because it's always a matter of luck, I had my bookshelves installed by them years ago and everything went smoothly, but my advice is when you want to start a project, stay away from Jen, she is the so-called designer who took the wrong measurements and has no clue what she's doing, and when you have a problem, avoid talking to the other Jen, who, I repeat, is a real piece of work. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. Josephsantoli@aol.com. 36 following. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. administrator or law firm. After he left, I looked out in my garage he left all the old parts, did not dispose of them. This caused a power outage in that room. After 4 months of not returning calls (and other stall tactics), his answer is that their design was correct, and its not their problem. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". Get A Quote. When another week or so, two installers arrived with the correct measurements, but with no wall panels! Designers make no money. Thank goodness my breaker box did its job, or my house could have gone up in flames from their stupidity. In the afternoon I called them and asked for the manager. They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. I ended up with an ugly mess, and damage to my walls. Do your own due diligence! I think it should be illeagle to promise pay when reality is no pay. He never did. And guest what the installer even took some of the shelves which is I know thats belong to my order . But the reality is you are luck to cover your gas and car usage costs. I feel your pain. There is no learning curve . They charged a c/c without my authorization and they still owe me product. The new date arrived and I waited all morning for the installer. Add me to the Class Action Lawsuit please, Your email address will not be published. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. There has been ZERO response. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. Really! (#22) First AMENDED COMPLAINT against Defendant CBD Franchising, Inc., Closets By Design, Inc. amending Complaint (Attorney Civil Case Opening) #1 , filed by Plaintiff . Terms and Conditions. They are super pricy, unprofessional and quality is very very poor. Required fields are marked *. I told him there was an overhead light in the room that the switch was by the door. The lawsuit states that the defendants never offered the items or installation at the original or regular prices listed on the promotional materials. The way I see itI paid top dollar for top servicePart of the job IS SERVICE not just cabinetand he gave me a bunch of backtalk. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. I am dealing with the shitstorm right now. Then he realized he had to get another board. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. This was way back in June. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. This review was chosen algorithmically as the most valued customer feedback. Anyways some how i got through the situation with so many frustration and un happiness. Initial Franchise Fee. I was a designer for closets by design. The installers came and that was even a bigger joke. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. mediocre job. He did that but did not use electrical wire, he used scotch tape to tape the wires. What happened with your lawsuit? This company mission has nothing to do with quality and its customer; it is all about them and the money. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. Overall a fun job. It was a huge selling point when we decided to downsize to a new home in 2013, enabling us to begin responding to offers within 24 hours of listing our home. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. This comment was posted by a verified customer. Thanks ~, This is not a professional company; please dont be deceived by the pictures! The flooring installed is curling up and coming apart. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. Art you interested in contacting her? Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. The initial purchase price of any franchise includes several fees. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. I can't believe that I fell for this scam too. California - THANK YOU FOR ALL YOUR REVIEWS! A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. I want all of my cabinets installed on July 19 , like promised. Choose a location near you. Jul 2015 - Present7 years 6 months. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. I had angry customers call me because the installations were not right. File photos of Donald Trump and Letitia James. And I got the phone call we need a deposit to hold thos years pricing When I decided I only wanted 2 out of the 3 closets done they said they dont return deposits and kept $400 of my money! Generally, closets by design are not too expensive. 3rd set of file drawers? Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. But I am getting no replies. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! Design Consultant (Former Employee) - Denver, CO - May 4, 2022. This is a video about my experience with closet by design. Shop closetsbydesign.com and enjoy your savings of February, 2023 now! 72.8K followers. I am extremely dissatisfied with this company and their resolving of this matter.
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